1. Can I Request Changes to the Video Content?
 

Yes, you are entitled to a certain number of free revisions before final delivery. Details and revision limits will be explained during the ordering process. Additional revision requests may incur extra charges.

 

2. What is the Video Format and Quality?
 

All videos are delivered in high resolution (Full HD). We can provide different formats and resolutions according to your needs.

 

3. How Should I Provide Materials for the Video?
 

Before starting the project, please share any relevant documents such as property photos, maps, or special requests to help streamline the production process.

 

4. How Long Can I Communicate After Placing an Order?
 

We maintain communication throughout the project to address your questions and provide support. Post-delivery support is also offered for a certain period to ensure your satisfaction.

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5. What is the Delivery Time?
 

The standard delivery time for a single virtual drone and cinematic real estate promotional video (approximately 1 minute in length) is 1-3 business days. For larger or multiple video packages, delivery times may be extended depending on the project size. For example, a package of 10 videos typically takes 2-3 weeks to complete. Exact delivery dates will be provided upon order confirmation.

 

6. How is Payment Security Ensured?
 

Your payments are processed securely via Stripe, one of the world’s most trusted and reliable payment infrastructures. Stripe protects your payment information with the highest levels of encryption and security standards, allowing you to safely use credit cards, Apple Pay, Google Pay, and other popular payment methods. All payments must be completed prior to order confirmation; production will not start until payment is received.

 

7. Can I Cancel My Order?
 

Order cancellations are possible before production begins. Once production has started, our cancellation and refund policies apply. Detailed information will be provided upon order confirmation.

 

8. Are There Discounts for Multiple Video Packages?

Yes, we offer special pricing and discounts for multiple video orders. Please contact us for detailed information.

 

9. How Can I Contact You?
 

You can easily reach us via email for any questions or support requests:

Email: info@cineestate.com